The following information is a collection of issues that are frequently received at the M2 Digital helpdesk. If you cannot find a suitable solution here, we encourage you to send a description of the issue, any screenshots and any troubleshooting that you have already completed to .
The wireless on my laptop is not connecting?
• Check the wireless network adapter on the device is enabled.
• Check to see if you can find the Wireless SSID by searching for available networks.
• Once found try and connect.
• In some cases the connection will already be connected so you can try to disconnect and reconnect.
• Alternatively if the password is incorrect in some cases the connection will be established, but no web browsing or emails will be allowed.
• Check to see if you can find the Wireless SSID by searching for available networks.
• Once found try and connect.
• In some cases the connection will already be connected so you can try to disconnect and reconnect.
• Alternatively if the password is incorrect in some cases the connection will be established, but no web browsing or emails will be allowed.
When I press the printing button in Microsoft Office, nothing happens?
Open the Control Panel, then Printers and Faxes, and check to make sure the printer you want to print to is set as the default printer.
If I pressed SAVE and did not change the destination folder, where would the files go?
Traditionally the files are saved to your temp directory associated with the profile on your machine. These can only be found if you know the direct location or the folder view is set to show all files and folders.
Setup showing all files and folders:
Please use your login name instead of the words (login name).
Setup showing all files and folders:
• Right click the START button
• Click EXPLORE
• Click on TOOLS
• Click FOLDER OPTIONS
• Click the VIEW Tab in the top of the new dialogue box
• Find the circle option called : Show Hidden Files and Folders
• Then click OK
• The you should be able to click through the menu on the left hand side of the window and find the directory:
• (System Drive)
• Documents and Settings
• (login name)
• Local Settings
• Temp
Finding the files by typing the location into Windows Explorer:• Click EXPLORE
• Click on TOOLS
• Click FOLDER OPTIONS
• Click the VIEW Tab in the top of the new dialogue box
• Find the circle option called : Show Hidden Files and Folders
• Then click OK
• The you should be able to click through the menu on the left hand side of the window and find the directory:
• (System Drive)
• Documents and Settings
• (login name)
• Local Settings
• Temp
• Right click the START button
• Click EXPLORE
• In the address bar at the top of the window type in the following address:
• (System drive):\Documents and Settings\(login name)\Local Settings\Temp
Please use your main drive letter instead of the words (system drive).• Click EXPLORE
• In the address bar at the top of the window type in the following address:
• (System drive):\Documents and Settings\(login name)\Local Settings\Temp
Please use your login name instead of the words (login name).
I want to work from home – can this be done on my network?
Yes, most systems offer the functionality of a remote desktop connection. Please ensure you have a computer free in the office to connect to, then contact an M2 Digital support technician to work through the process with you.
How do I set up my emails, I am using Exchange?
When using an Exchange account setup wizard for Outlook 2003 will not work. The following process will need to be followed:
This should mean your email account is live and ready to use. Should you experience issues with this process, please feel free to contact the support team on 08 9316 1466.
• Click the START button
• Click Control Panel
• Double-click the MAIL icon
• Select to setup a new account
• Choose a Microsoft Exchange account
• Type in the name or IP of the server
• Leave the tick box active in the Cached mode
• Type in your login name
• Click the option to test or find the name
• Then click next and finish
• Click Control Panel
• Double-click the MAIL icon
• Select to setup a new account
• Choose a Microsoft Exchange account
• Type in the name or IP of the server
• Leave the tick box active in the Cached mode
• Type in your login name
• Click the option to test or find the name
• Then click next and finish
This should mean your email account is live and ready to use. Should you experience issues with this process, please feel free to contact the support team on 08 9316 1466.
My computer is running slower than normal?
Check to see if there is anything downloading or in progress. Right click on the toolbar on the bottom of the screen, select Task Manager and check the CPU % in the centre of the bottom of the status window. If this is constantly above 50% then there may be something on the machine causing the problem. Try restarting the machine.
The emails are collecting in my Outbox and are not sending?
• Clear the Outbox, by moving all the emails to the drafts folder.
• Check to see if the emails can be sent to yourself from your own account.
• If yes, then try to send the emails one by one.
• If no, then contact your mail provider or IT administrator.
• Check to see if the emails can be sent to yourself from your own account.
• If yes, then try to send the emails one by one.
• If no, then contact your mail provider or IT administrator.
If the emails will send you should not import the old emails from the drafts folder, you should retype the content of the emails and create new emails to send. This will ensure the corruption does not return.
It would be easier for me to explain over the phone…is there anyone I can call?
Your friendly IT Technician at M2 Digital – 08 9316 1466.